1. Do you ship to Canada?
2. What is the process of ordering to Canada through Toolfetch?
3. Do you charge taxes and duties?
4. What method of payment do you accept?
5. What carrier do you use to ship international?
6. How much do you charge for international shipping?
7. How do I track my shipment?
8. What if I want to return my order?
9. What about taxes and duties?

Do you ship to Canada?
Toolfetch does ship to Canada through Bongo International by DHL. For large items we ship by Air and Sea.

What is the process of ordering to Canada through Toolfetch

We have partnered with Bongo International to service our international customers.

Once you have added your product(s) to the shopping Cart, choose the International Customers Click here to pay button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com

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Do you charge taxes and duties?
Yes, Bongo International will compute taxes and or duties when you checkout through their system

What method of payment do you accept?
Toolfetch takes visa, mastercard, amex and discover, wire transfer or money order.

What carrier do you use to ship international?
Toolfetch uses a variety of different carriers for shipping. Smaller items power tools, hand tools will ship by Bongo International through DHL. Larger items such as cement mixers, pumps, saws will ship by sea or air. This will be determined once the freight rate is calculated.

How much do you charge for international shipping?
Please click on the button in the shopping cart called International Customers click here to pay. Once selected it will redirect your screen to Bongo Internationals checkout system where you can get accurate shipping rates taxes and duties to your location.

How do I track my shipment?
Checking order status is simple! If you ordered through Bongo Internationals service click here.

If you ordered through an estimate by Toolfetch you can email international@toolfetch.com for status or Simply click on our order status link on top of the Toolfetch website. Your will be asked to input your order number and your billing zip code. Here you can view your existing orders with Toolfetch and real time order status and tracking information.

What if I want to return my order?
All international orders are a final sale only. Toolfetch does not accept returns for any international order.